How to Cancel a Booking?

This article will cover how to cancel a booking manually.

Cancelling a booking through the user interface

The steps are as follows:

Step 1: Sign in using the user login.

Step 2: Click on the "My Trips" tab on the left side of the page.

Step 3: Click on the "cancel request" button.

Step 4: The cancellation policy is displayed, and you click on the "continue" button.

Step 5: The bus administrator confirms the cancellation request of the users.

Step 6: After confirming the request from the bus admin, the status of the user trips changed to "Refund processing."

Step 7: After the refund is processed by the admin, the user should know the status of the booking.

Cancelling a booking through the admin side

Step 1: Select the travel date, order number, and cancellation type.

Step 2: Click on the "process to cancel" button.

Step 3: Click on the "continue" button to request the cancellation.